A chamber membership can absolutely be valuable.
Networking matters. Advocacy matters. Community introductions matter.
But if the chamber also sells “marketing,” “visibility,” “promotion” or “business exposure,” then members should be able to ask what those words mean in measurable terms.
Can you log in?
Can you update your own listing?
Can you add specials?
Can customers find you by product or service?
Can you see how many people viewed your page?
Can you tell whether the chamber sent traffic to your website?
Can you measure leads generated from an event or promotion?
If not, then the member should ask whether they are buying a network, a directory, event access, actual marketing services—or some combination of the four.
There is nothing wrong with any of those products.
There is something wrong with paying for one and believing you bought another.